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How important is Mobile 3G viewing? Is it now a must have?

What percentage of your customers consider remote mobile viewing via mobile phones as a must have? Has it gotten to the point where you cannot offer a system without this technology?

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InstallerPermalink Reply by Steve Maitland on February 10, 2011 at 12:55pm

think I phone or some others manufactures offering G 3 support are just toys ,not one of my customers have I asked about a mobile connection linked to there DVR recorder

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AdminPermalink Reply by Frankie cordova on February 10, 2011 at 1:03pm

Interesting Steve, most people I speak to are saying that mobile viewing is a major part of selling their systems. They basically can not sell a system without this function. Do you do more residential or commercial installs?

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AdminPermalink Reply by Frankie cordova on February 11, 2011 at 8:00am

Thanks Michael. I am actually very surprised at this. What would you say is the most asked for feature? What feature is the one that most of your customers are requesting?

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InstallerPermalink Reply by CC Thomas on May 26, 2011 at 7:57pm

I am finding quite a few domestic clients asking about viewing cctv live on their iphone, but they don't always go for it when they find out it costs a bit more.

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InstallerPermalink Reply by Katherine Reed on December 28, 2012 at 5:00am

Till now nobody ask me for this kind of facility.

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InstallerPermalink Reply by Shana Cooper on February 13, 2013 at 1:28pm

About 50% of our customer use remote viewing technology, but out here in Atlanta there is a lot of traditional clients who don't want the bells and whistles. We actually had a client upset this week because we were out of Honeywell Vistas to install and had to give her a 2 GIG alarm system! As for our clients with remote viewing application for their security camera systems- they are in heaven and love being able to keep that extra eye on their location.

Crime Fighters of Atlanta

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AdminPermalink Reply by Frankie cordova on February 13, 2013 at 7:38pm

We are in the business of pleasing our customers. Mobile capability is almost a must nowadays even if they don't use. How many customers don't you have that request features they never use?